Easy Way to Register Complaint in Ehsaas Program 2025 Explained Clearly—Complete Guide
Have you ever wondered what to do if your Ehsaas Program payment doesn’t arrive on time, or if someone makes an unfair deduction from your cash? This is a question thousands of families in Pakistan face every year. The good news is that in 2025, the government has made the process easier than ever, giving people multiple ways to raise their concerns and get quick solutions.
The Ehsaas Program, launched in 2019, is the country’s biggest social protection initiative, helping millions of deserving families with cash stipends, food subsidies, and scholarships. But when problems occur, knowing the Easy Way to Register Complaint in Ehsaas Program can make all the difference. From online portals and mobile apps to helplines and local offices, there are now step-by-step options that ensure your voice is heard. In this guide, we’ll uncover everything you need to know to protect your rights confidently.
Also Read: BISP 8171 Online Application Check Eligibility October 2025
Easy Way to Register Complaint in Ehsaas Program 2025
| Item | Detail |
|---|---|
| Program Name | Ehsaas / BISP (Benazir Income Support Programme) |
| Objective | Poverty reduction, social protection, women empowerment, emergency cash |
| Complaint Channels | BISP Complaint Portal, Citizen Portal, e-Kachahri, Tehsil Offices |
| Helpline Number | 0800-26477 (BISP) |
| Key Schemes | Ehsaas Emergency Cash, Kafaalat, Rashan Riayat, Scholarships |
What is the Ehsaas Program?
The Ehsaas Program, introduced in March 2019, is Pakistan’s flagship poverty alleviation initiative. Managed by the Benazir Income Support Programme (BISP), it provides direct cash transfers and subsidies to the most vulnerable groups.
For example, the Ehsaas Kafaalat Scheme currently provides quarterly stipends of PKR 9,000 to around nine million women. The program also includes Ehsaas Emergency Cash, Rashan Riayat for discounted groceries, and scholarship schemes for deserving students.
With such a vast network, complaints are inevitable. That’s why BISP has designed a Complaint Redressal Mechanism so beneficiaries can raise issues and receive timely solutions.
Also Read: BISP 8171 Payment Verification Process 2025—How Families Can Secure Their Support Without Delays
Why Filing a Complaint is Important
Errors such as ineligible status despite eligibility, non-receipt of funds, agent fraud, or technical glitches are common. Filing a complaint ensures transparency and accountability in the system. It also helps the government identify loopholes and strengthen service delivery. For citizens, knowing the Easy Way to Register Complaint in Ehsaas Program means protecting their rightful financial assistance.
Step by Step: How to Register a Complaint
Step 1: Identify Your Issue Clearly
Before filing, define the nature of your complaint — whether it’s non-payment, wrong deductions, incorrect eligibility status, or problems with Rashan distribution. Keep your CNIC, registration details, and supporting documents ready.
Step 2: File Online through the BISP Complaint Portal
The official BISP website offers an online complaint portal where you can fill out a form and track the status of your case. This is the most direct method, designed under SOPs to streamline grievance redressal.
Step 3: Use the Pakistan Citizen Portal
The Citizen Portal app connects your complaint with relevant federal or provincial departments. Accessible through web and mobile, it allows you to submit, monitor, and escalate complaints.
Step 4: Participate in e-Kachahri Sessions
Ehsaas has introduced e-Kachahri events, where citizens interact directly with officials through online sessions and physical gatherings. These forums let you voice your concerns in real-time.
Step 5: Visit Your Local BISP Tehsil Office
For those without internet access, visiting a nearby Tehsil BISP Office remains a reliable option. Here, you can submit a paper complaint form and receive follow-up updates.
Step 6: Use Helplines and WhatsApp Numbers
BISP has set up control rooms and provincial WhatsApp numbers such as 0315-5213094 (AJK), 0349-2883482 (Balochistan), and 0301-8472838 (Karachi). You can also call the nationwide helpline 0800-26477 for direct support.
Step 7: For Rashan Complaints – Punjab e-Khidmat Markaz
If your issue relates to the Ehsaas Rashan Riayat Program, you can lodge complaints at e-Khidmat Markaz centers across Punjab. Alternatively, dial 0800-05050 to register your case.
Also Read: Withdraw BISP 8171 Payment Rs 13,500—Step-by-Step Guide for 2025
A Real-Life Example
Consider Fatima, a beneficiary of the Ehsaas Kafaalat program, who did not receive her quarterly stipend. She first registered her case on the BISP portal, then filed a complaint via the Citizen Portal. When delays continued, she visited her local Tehsil office and also messaged the WhatsApp control room. Within two weeks, her payment was processed. This shows that persistence and using multiple channels often ensures results.
Frequently Asked Questions(FAQs)
1. How can I register a complaint in the Ehsaas Program?
You can register a complaint through the official BISP Complaint Portal, the Pakistan Citizen Portal app, or by visiting a nearby BISP Tehsil office. You may also call the helpline 0800-26477 or use provincial WhatsApp numbers. These options make it easier for beneficiaries to raise issues and get quick solutions.
2. What information do I need when filing a complaint?
To file a complaint, you’ll need your CNIC number, a working phone number or address, and a clear description of the issue, such as delayed payment or wrong deductions. Adding dates, receipts, or screenshots strengthens your case. The more complete your information, the faster your complaint can be resolved.
3. How long will it take to resolve my complaint?
Most complaints are addressed within 30 days through BISP’s complaint redressal system. However, the exact time can vary depending on the type of issue. If you feel your case is taking too long, you can follow up using your complaint reference number or escalate the matter to the Federal Ombudsman.
4. Is there any fee to file a complaint?
No, filing a complaint under the Ehsaas or BISP program is completely free of cost. You don’t need to pay any middleman or agent. If anyone demands money to register your complaint, you should report it immediately because it is an unfair and unauthorized practice.
5. Will I get a confirmation or tracking number?
Yes, whenever you file a complaint online or through official portals, you receive a tracking or reference number. This number is important because it allows you to check the status of your complaint, follow up with officials, and make sure your case is not ignored.
6. What if my complaint doesn’t get a satisfactory response?
If your complaint isn’t resolved properly, you can escalate it. Start by contacting higher BISP officials. If still unresolved, submit your case to the Federal Ombudsman (Mohtasib). Keep your reference number and documents ready to support your case. Courts are also an option in extreme situations.
7. Can someone else file a complaint on my behalf?
Yes, a trusted family member or friend can file a complaint for you if you provide your CNIC number, contact details, and full description of the issue. It’s always better to authorize them formally, so there are no problems in verifying your identity during the process.
8. Can I file a complaint in Urdu or a local language?
Yes, complaints can be filed in Urdu or other local languages, not just in English. Most online forms, helplines, and offices accept Urdu submissions to make the process easy for everyone. Always use the language you’re most comfortable with to ensure clarity and accuracy in your complaint.
Also Read: CM Punjab Apni Chat Apna Ghar Scheme 2025 Online Registration
Conclusion
The Ehsaas Program is a lifeline for millions of families across Pakistan, but like any large system, problems can happen. Payments may be delayed, information can be entered wrong, or agents may try to deduct extra money. That’s why knowing the easy way to register complaint in Ehsaas Program is so important.
In 2025, the government has given people many options to make their voices heard—whether through online portals, mobile apps, WhatsApp numbers, helplines, or local Tehsil offices. Each method is designed to make the process simple, fair, and accessible for everyone, no matter where they live.
If you face an issue, don’t stay silent. Gather your information, file your complaint, and follow up until your problem is solved. Your right to financial help is protected, and your complaint not only helps you but also makes the program stronger for others.
